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Privacy Policy


Oisix has a Privacy Mark (P Mark) granted by the Japan Information Processing Development Corporation (JIPDEC).


Personal Information Protection Policy



Oisix Co., Ltd.
Representative Director Kohei Takashima

With “promoting healthy eating habits for more people” as our foundation we are a food retail business. Beyond business, we believe it is our social duty to adequately protect your personal information, and will do so according to the policies outlined below.

1. Information Collection, Use, and Sharing
We will collect, use, and share your personal information as well as the personal information of our employees only for purposes clearly outlined only when necessary for the purpose of conducting our business operations. We will not use your personal information for any purpose other than these purposes.

2. Entrusting and Provision of Personal Information
In the case information collected according to the measures outlined in the paragraph above must be shared, in all or in part, we will take appropriate measures to ensure the protection of said personal information: including the selection of the receiving party according to adequate safety standards.

3. Compliance to Laws, Standards, and Guidelines for the Personal Information Protection
We will comply strictly with all local and national laws and ordinances regarding the protection of personal information

4. Safety Management
We will take reasonable safety measures to ensure the safety of personal information as well as to counter the risk of unauthorized access, leakage, loss, corruption, falsification of personal information.

5. Special Requests and Consultations Regarding Personal Informationて
We will respond in a timely manner without delay when we receive a request for disclosure, correction, addition, omission, deletion, suspension of use, suspension of provision to a third party, or a request for a notice of how their information is being used. We will also quickly reply to complaints, concerns, and requests for consultations or any other inquiries.

<Privacy Policy Inquiries>
Oisix Co., Ltd. Chief Privacy Officer
Email:kojinjouhouhogo@oisix.com

6. Privacy Protection Efforts (Privacy Protection Management System)
In order to adequately protect individual privacy we strive to continuously improve our privacy management system.


Created: July 1, 2007
Revised: November 26, 2007
January 4, 2008
July 1, 2010
April 1 2012




Privacy Policy



Oisix Co., Ltd. (Oisix, We, Our, Us) in order to provide better high quality service to you, may collect and use your personal information such as your name, address, phone number, email address. In order to make the customer feel secure and to comply with laws and ordinances regarding personal information and privacy protection outline our Privacy Policy as defined below. This privacy policy outlines policies for how we use and manage customers employees as well as other related people (hereafter “Customer”) when conducting business. We are very sincere about security and exercising appropriate caution when dealing with private information and will strictly adhere to this Privacy Policy.



1. Compliance with the Law
The national law of Japan applies to our use, management and dealings with personal and private information. We strictly adhere to these laws as well as all other laws and ordinances related to personal information. We also adhere to guidelines set by governmental bodies. We will make any changes to our policy in order to comply with any changes in these laws.

2. Privacy
In order to provide better high-quality services we may use your name, address, telephone number, fax number, sex, email address, birthdate, credit card information, purchase history, family information, occupation, position, salary, assets, hobbies, preferences, ID, blog, homepage URL, social networking account ID, IP address, cell phone serial number, access logs, complaints, consults, inquiries, voice, or portrait. If necessary for provision of our services or for made-to-order or gift purchases, to customize the order we may make use of blood type information, height and weight measurements, ring size, or other necessary physical information or measurements. In addition to the information obtained directly through the customer, this policy agreement also applies to information indirectly obtained through the customer regarding the customer’s friends and family.

3. Use of Personal Information
We may use your personal information for the following purposes outlined below:

Purposes for use of Personal Information:

1. Customers’ Personal Information
(1) In order to market Products and Services of Oisix and third parties.(Including custom made orders requested by the Customer)
(2) Shipping of Products
(3) Billing purposes
(4) Manage Customers’ information
(5) To send out Mail Magazines
(6) Oisix and/or third party advertisements (including email and postal mail)
(7) To send notices necessary for business operations
(8) For seminars or events
(9) To contact the Customer regarding campaigns and lottery winnings as well as sending gifts and winnings.
(10) To implement questionnaires
(11) To provide Point Services and Affiliate Services
(12) To provide support for Products and Services as well as respond to inquiries
(13) For marketing purposes
(14) To collect marketing statistics
(15) To develop and improve Products and Services.
(16) System Maintenance
(17) To simplify registration procedures if the Customer has registered information with Oisix or subsidiary companies and is already using a Service.
(18) To provide services or features entrusted to business clients
(19) Performance of duties and obligations as well as exercise of rights granted by laws and contracts
(20) Additional individual cases to provide Services by Oisix
(21) All other kinds of contact, correspondence, or sending of relevant materials.
When receiving inquiries over the telephone, we may record the conversation for employee training purposes.

2. Personal Information of Clients (Including individual employees)
(1) For business related correspondence (including greeting cards) , collaboration, negotiations, fulfillment of contracts, and for billing purposes
(2) For information management as well as billing and/or other accounting purposes
(3) For sales and marketing promotions of Products and/or their producing areas
(4) For the publication of company history, company profile, or business reports
(5) In order to facilitate and provide information for our Services and events
(6) To request help with questionnaires and for other marketing and statistical purposes
(7) In the case of the client coming to Oisix, to protect our trade secrets
(8) In order to fulfill our duties such as those outlined in the Act for Securing the Proper Operation of Worker Dispatching Undertakings and Improved Working Conditions for Dispatched Workers as well as the Industrial Safety and Health Act.
(9) To ensure employees’ and clients’ strict compliance with the law.

3. In addition to the above paragraphs, we will make use of personal information of our clients for the following purposes
(1) To publish necessary information for operations
(2) To send necessary notices for operations
(3) For PR and sales promotions regarding Product planning and development and events
(4) For advertisement of Oisix’s Products as well as Products of third parties (Including email and postal mail)

4. Governmental personnel
(1) For necessary contact, reports and/or inquiries with concerned governmental agencies
(2) To ensure Oisix and its employees comply with the law

5. To fulfill contractual obligations with clients when entrusted with personal information from third parties.

6. Shareholder Privacy
(1) To perform obligations and exercise privileges granted by the law
(2) To provide shareholder accommodations and advantages
(3) To implement policies to provide harmonious relations between shareholders and Oisix.
(4) To manage shareholders according to the law (Shareholder data, etc.)
For the purposes outlined above, we may record phone conversations when receiving inquiries by telephone. We may use these recordings for employee training purposes.

7.Event Participation
(1) For contact to provide information about the event
(2) To provide information about related Products and Services as well as marketing and advertisement operations and for inquiries and investigations entrusted by clients
(3) To promote events
(4) To publics company history, business reports and company profiles
(5) For any necessary particular purpose for a particular event

8.Employment and Recruiting
(1) To provide information regarding recruiting and employment (including internships) as well as employment and application selection
(2) For recruitment purposes at Oisix
(3) To improve our website for recruitment purposes

9.Employee Personal Information
To manage our employees

10.Personal information of those visit or inquire Oisix that don’t apply to paragraphs 1 through 8 above
(1) For contact, correspondence, and sending of relevant materials

When we collect your personal information, we will use it for reasonable purposes and will not use it for purposes other than those listed above. In the case that we must your personal information for a purpose not listed above, we will notify you beforehand.

4. Credit Card Information for Internet Transactions
We may collect credit card information through our website. The purposes of this collection, the collector name, provider name, and retention period are outlined below

1. Purpose of Collection
(1) For settlement of payments for Products or Services by credit card
(2) To verify the account number and validity of the credit card with financial institutions

2. Collector Name
オイシックス株式会社 個人情報保護管理責任者 (Oisix Co., Ltd. Chief Privacy Officer)

3. Provider Name
Payment Substitution System Company entrusted by Oisix as well as Card Issuers indicated by the Customer
4. Retention Period
The retention period for credit card information is determined by laws or the shortest time period necessary for business. We will without delay delete the credit card information as soon as this retention period has passed.

5. Providing us With Your Information
You have the option to choose whether or not to provide us with your personal information. However please be aware that your personal information is necessary for many of our business operations. Therefore, if the is any lack or inaccuracy regarding your information, or if there is a refusal to provide us with requested information, you hinder business and many of our great services will not be provided to you. By not providing information to us we may not be able to provide services, ship Products, or even contact you. Also please understand that if some problem arises we may not answer your questions if you do not provide us with your personal information.

6. Privacy Management
Oisix in dealing with managing personal information and privacy establishes these duties to a Privacy Management Department responsible for ensuring privacy. When a new employee enters Oisix, they undergo special training on how to properly manage personal information, as well as further training at fixed intervals.

<Inquiries regarding Privacy Management>
Oisix Chief Privacy Officer
Email:kojinjouhouhogo@oisix.com

7.Consignee
Oisix in order to ship Products, settle payments, conduct related after-sales services, send notifications regarding new Products and Services, or other related matters for business operations, will entrust the necessary minimum amount of personal information to consignees. We have contracts with these parties to ensure the safety of your personal information.

Note 1) Oisix consignees include producers of its products who directly ship to the customer, shipping and home delivery businesses, payment settlement institutions, billing and labeling business, credit card companies, financial institutions, credit collectors, Oisix marketing and information, and companies that perform data analysis for the purpose of improving our services.

8.Provision of Personal Information to Third Parties
Excluding cases recognized by various laws such as the Personal Information Protection Law(2003), Oisix will adequately ensure the security of private information and will not, without your consent, provide information that identifies you to third parties. We will only provide your information when we have received your consent after specifying the receiver of the information and as well as what information will be sent. Exceptions to this are listed below:
(1) If consent has been received by the customer
(2) Compliance with the law
(3) In order to protect someone’s life, health, or assets and there is difficulty in obtaining consent from the customer
(4) In order to improve public health and sanitation, or for creating a safe environment and upbringing for children, Oisix will, in special cases, provide personal information as necessary when there is difficult obtaining the owner’s consent
(5) In compliance with national institutions and local governmental bodies, or with consignees as designated and required by law.

9.Security
We ensure the security of your personal information. When dealing with your information, we will establish a person in charge to be responsible for such dealings who will ensure adequate safety measures are taken to ensure security and prevent leakage of information to outside parties. We will take adequate, appropriate and logical safety measures to ensure security and prevent unauthorized access, loss, damage, corruption, or falsification of personal information.

Note 2) We have purchased a secure payment system that uses SSL certificates as well as a high-quality firewall to prevent unauthorized outside access to your information.

Note 3) On our Site, we make sure that any information that has a possibility of identifying you, require a password to access any pages that display such information.

10.Cookies
The Oisix website may transmit cookies to your device when you use the Oisix website.
We will use cookies for management of shopping and other services with your consent. We will not inspect these cookies or change the use environment without consent.


※What are Cookies?
A cookie is a small data file, which a Web site stores on your computer's hard drive (if your Web browser permits) that can later be make your use of the site easier, allow you to retrieve an earlier shopping cart, make the site run more smoothly and help us to maintain a secure site.

※Cookie Settings
・ You can change your browser settings to disable or enable all cookies, as well as notify you when a website attempts to save a cookie on your computer. How to set this can differ between browsers, so please refer to your browser’s help menu.
・If you disable cookies, you will not be able to use many of the services we provide on our website.



11. Access Logs
When you use our website, some information (such as your IP address) is stored in logs on our server. These logs are used to facilitate improved use when you visit the Site in the future. We will also make use of these logs in investigations if there is some kind of technical problem, to find the source of the problem. We will not use the information stored in our access logs for any other purposes.

12. Information Sharing with Third Party Advertisers
Including Google, we publish our advertisements to various third parties. These information companies provide access information to us when you visit our website from their website through the use of cookies.
By visiting Google Advertising Privacy FAQ you can set your preferences and disable Google’s use of cookies. You can set preferences related to usage of cookies for other websites through The Network Advertising Initiative’s Opt Out Page.

13. Third Party Links
On our website you will find various third party links to websites managed by other companies or parties; Oisix is not responsible for any personal information (including cookies) they obtain. Please refer to the Privacy Policy of that party’s website.

14. Privacy Policy Changes
We may, without prior notice to you, change this Privacy Policy in order to comply with laws and ordinances. If we make any changes we will publish the revised version on the Oisix website. These changes will affect all customers.

15. Inquiries regarding the disclosure of Personal Information
Personal information legal disclosure, revision, addition, deletion, removal, usage suspension, suspension on provision to third parties, to request information regarding how personal information is used, complaints, concerns, consultations or any other related inquiries will be accepted by the Privacy Information Desk (Kaiji-tou ni kansuru uketsuke madoguchi). In all dealings with personal information we will first verify you are the rightful owner of the information before proceeding. If you no longer wish to continue receiving our mail magazines, please cancel your mail magazine subscription under the account settings page (If you have several accounts, you will have to unsubscribe for each account).

<Privacy Information Desk>
Oisix Co., Ltd. Oisix Customer Support
Email:cs@oisix.com


Created: April 1, 2005
Revised: November 26, 2007
July 1, 2010
December 19, 2011
April 1, 2012

Terms of Use

Terms of Use


Oisix Terms of Use



Welcome to Oisix.com website (the "site). Oisix Co., ltd ("Oisix") provides Products and Services ("Products") to you, (the "Customer") subject to the notices, terms, and conditions set forth in this Agreement (the "Agreement"). When you use any of our services you will be subject to the rules, guidelines, policies, terms, conditions and agreements applicable to that Service as well as to the terms outlined in this Agreement. This Agreement will be applied with all other written agreements by Oisix as a single agreement. ACCESSING, BROWSING OR OTHERWISE USING THE SITE INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS IN THIS AGREEMENT, SO PLEASE READ THIS AGREEMENT CAREFULLY BEFORE PROCEEDING.



1 (Definitions)
1. Product is a general term for any physical or electronic product, good, service, or privilege.
2. The "Site" is a general term that encompasses the Oisix website(including its mobile version) and related services.
3. "Member" refers to any Customer who has agreed to the Terms of Use Agreement; has completed membership registration as outlined by Oisix (this includes members registered under previous systems); has been approved by Oisix; and who makes requests to purchase items.
4. "Customer" refers to any person who agree with the Terms of Use Agreement and makes any use, including browsing, the Site.
5. "Trademark" refers to any actual trademark, logo, brand name, or trade name of any Product.
6. "Contents" refers to any images, portraits, likenesses, sounds or works that appears on this Site.
7. "Business Partners" refers to third part business affiliates with whom Oisix has a contract with in order to provide the Services.

2 (Customer Qualifications, Capabilities, and Rights)
1. Subject to the terms and conditions of this Agreement and other written agreements, Oisix hereby grants the Customer a limited, revocable, non-transferable license to access this site. Membership registration is required to purchase products from Oisix.
2. Oisix reserves the right, at its sole discretion, to suspend usage of the website or to refuse delivery of Products based on any of the conditions below
(1) The Customer does not actually exist.
(2) If at the time of use, the Member's usage is under the process of being suspended, or if the Member's Membership has been deleted.
(3) The Customer submitted false, inaccurate information or deleted statements,
(4) The Customer fails to pay Oisix the proper amount owed.
(5) If the Customer commits any act that impedes upon the business or technical operations of Oisix or its Site.
(6) The Customer's actions impedes the business of Oisix, its affiliates, or other customers' use of the Site.
(7) If the Customer is not of the legal age of majority.
(8) If the Customer lives outside of Japan.
(9) If the Customer has violated any portion of this Agreement or other agreements.
(10) All other cases approved by Oisix.

3. (Shipping)
1. Oisix will only ship to addresses in Hong Kong. Also there are some areas in which Oisix cannot ship to.
2. The Customer must use the prescribed form to make any changes in the information reported to Oisix.
3. Excluding certain areas, Oisix will contract with a shipping company to send Products to the Customer. All matters regarding delivery must comply with the delivery company's contracts and policies.
4. The Customer will bear all shipping charges unless otherwise explicitly stated.

4. (Reported Items and Matters)
1. In the even the Customer wishes to change information or matters reported to Oisix, they must do so without delay using the prescribed form by Oisix.
2. Oisix will send notifications through Email, the Site, or method deemed appropriate by Oisix.
3. All notifications by Oisix will be sent using the contact information given in the prescribed reporting form. Oisix will consider the message delivered when it is expected to be sent. Oisix is not liable for any damages or losses that occur as a result of any change in this information.

5. (Information Provision)
The Member accepts that advertising and publishing is done through the Web, Email, and Banner Displays. The Member also accepts that Oisix may send information about its Products by Email, FAX, or postal mail.

6. (Privacy Policy)
1. Oisix may use a Customer's personal data for any of the following purposes:
(1) In order to sell Products, Services, or privileges of Oisix and/or third parties.
(2) Shipping of Oisix Products.
(3) Invoices and billing requests.
(4) To examine usage.
(5) To manage the Customer's information.
(6) To send mail magazines.
(7) To send advertisements about Oisix or third-party products (including Email, leaflets, and postal mail) .
(8) Notifications necessary for business operations.
(9) To send information regarding seminars or events.
(10) To manage sales campaigns, gifts, and promotions.
(11) To send questionnaires.
(12) To manage our point services and affiliate services.
(13) To provide support for our Products and answer Customer's questions.
(14) Marketing that includes in person interviews.
(15) Statistical analysis of marketing data **marketing statistics**
(16) To improve Oisix Products and Services.
(17) System maintenance or to fix system bugs.
(18) To simplify registration or operations of subsidiary companies when the Customer has already registered information with Oisix.
(19) When entrusted with the handling of Private Information by business partners, to perform the entrusted actions.
(20) To perform obligations or exercise rights as permitted by related contracts, laws, or ordinances
(21) For any other purpose defined in Oisix's Services.
(22) For any kind of contact, correspondence, or sending related documents or materials.
2. Oisix, for the purposes outlined above may use name, address, telephone number, sex, email address, birth date, credit card information, bank account number, purchase history, family information, occupation, position, salary, asset information, hobbies, likes, ID, IP address, page history information as well as access logs, complaints, consultations, inquiries, voice, or portrait if necessary to deliver services.
3. Oisix protects the personal information as outlined in the privacy policy. When Oisix accepts personal information, Oisix will not use it for any purpose other than outlined above. In the case that Oisix will use your information for any other persons Oisix will notify you in all except the following cases: (1) In the event Oisix has obtained the consent of the person.
(2) In any urgent case that may affect the person's life, body, health, or assets.
(3) In order to protect children's safety or for the advancement of public health, or other such cases where it is absolutely necessary to use the information, it becomes difficult to obtain the owner's consent.
(4) In order to reply with any court order or criminal investigation.
(5) If requested from a public institution with a valid reason
(6) When Oisix entrusts any part of business operations with a third party.
(7) If there is any merger, business transfer, inheritance or other such change, information will be made available to relevant parties.
(8) In order to comply with the Personal Information Protection Law.
4. Oisix makes use of browser cookies when a Customer views its Site.

7. (Prohibited Actions)
1. When using any Services of Oisix, the Customer agrees not commit any of the following actions:
(1) Using this Site or our Products for any kind of wrongful purpose.
(2) Violating or infringing the copyrights, patents, trademarks, service marks, design rights, trade secrets, intellectual property rights, publicity rights, portrait rights, or any other propriety rights of Oisix or its business partners.
(3) Infringing on the assets, privacy, portrait right, or publicity rights of Oisix, it's Business Partners, or any third party.
(4) Any statement or action that defames, slanders, libels, threatens, discriminates, or damages the image of Oisix, its business partners, or third parties.
(5) Any action that causes damages or loss of revenue for Oisix, its business partners, or third parties.
(6) Impersonating any person or entity.
(7) Uploading, posting, emailing or otherwise transmitting any bugs, viruses, worms, trap doors, Trojan horses or other harmful code.
(8) Falsifying information or committing perjury on this Site or any other site of business partners or third parties.
(9) Wrongfully using products or services of Oisix, its business partners or third parties.
(10) Any actions that impede, block, or interfere with the operations or management of this Site and Oisix.
(11) Any actions that violate Japanese law or the local law in the jurisdiction where the Customer resides.
(12) Any Criminal acts or act that suggests, hints of, or encourages criminal actions.
(13) Any actions that violate this Agreement or other agreements by Oisix.
(14) Actions deemed wrongful or inappropriate by Oisix.
2. The customer is liable for any damages that occur to Oisix as well as all legal costs and attorney fees that occur as a result of any action listed above (7.1.1-7.1.14).

8. (Termination and Suspension of Customer's Access)
1. Oisix, without prior notice to you, without your consent, without disclosure of the reason, reserves the right to terminate or suspend access to your account and services offered by Oisix for any of the following reasons.
(1) If the Customer wrongfully uses the Site or allows the wrongful use of the Site.
(2) Failure to pay Oisix.
(3) Customer reported or registered false information.
(4) Requests by law enforcement or other government agencies.
(5) Wrongful use of information provided by this Site.
(6) If Oisix determines there is any danger of the customer causing damages to Oisix, its business partners or any third party.
(7) Customer commits any prohibited act mentioned in 7.
(8) Customer commits any act violating this Agreement, or any other written agreements by Oisix.
(9) Customer uses the Site for any inappropriate reason.
(10) Any reason otherwise deemed inappropriate by Oisix.
2. In accordance with the paragraph above, Oisix is hereby not liable for any damages, compensation, or other payments to the Customer who applies to the conditions listed in the paragraph above.

9. (Oisix Membership Agreement)
When a Customer purchases a Product from Oisix, Oisix will conduct business in accordance with the Oisix Membership Contract. Even if membership registration is not necessary or performed and the items being shipped are a Product of Oisix, Oisix will act in accordance to the Oisix Membership Agreement, for all matters regarding shipping the Product, shipping costs, substitute items, or exchanging the items.

10. (Disclaimer)
1. Oisix does not legally guarantee that this Site is accurate, complete, reliable, current, or error-free; and Oisix is not liable for any losses or damages that result to the Customer or any third party.
2. Oisix does not legally guarantee that this Site or its Services will not be interrupted or that any data inputted will not be lost. Oisix is not liable for any damages or losses that occur as a result.
3. When the Customer purchases a product from a business partner, the other part of that sales contract is the entity the Customer purchased from; also, Oisix does not bear any legal responsibilities in such cases.
4. In the event there are damages caused to the customer caused by hidden defects in a Product or there are damages that occur due to the fault of Oisix, Oisix is responsible for the maximum amount of reparations for direct damages to the Customer.
5. Oisix does not guarantee that the Customer will not receive any computer virus, worm, or other harmful code or application when using the Site.
6. Oisix does not guarantee the operation of the software or devices used by the customer when using the Site.
7. Oisix is not liable for any kind of internet fees, communication fees, or other transmission charges.
8. Oisix is not liable for any damages or losses against Customers that is caused or related to the Customer's use of the Site.
9. Oisix is not liable for any damages caused or related to a Customer (including gathering of personal information for wrongful intents). In this case the dispute is between the customers and/or third parties involved.
10. This Section outlines any all responsibilities of Oisix. Oisix, in any case, is not liable for any damages or losses, indirect damages, special damages, or legal fees.

11. (Interruption of Service)
1. Oisix, without any prior notice, can suspend all Services or a portion of Services on the Site for any of the following reasons:
(1) System maintenance or updates.
(2) Fire, power outage, natural disaster, war, riot, turmoil, strikes, labor negotiations or any related event.
(3) Difficulty, technical difficulty, or system trouble in offering Services.
(4) Service outage by telecommunications carrier.
(5) Any other technical reason that does not apply to 11.1.2.
(6) Any situation in which a temporary suspension of service is judged necessary by Oisix.
2. Oisix is not liable for any damages to the Customer that result from service interruptions.

12. (Termination or Changes in Service)
Oisix, may at any time, without any prior notification, update or indefinitely suspend all Services or a portion of Services. Oisix is not liable for any incurred losses.

13. (Agreement Changes)
1. Oisix reserves the right, without any prior notice to you, to change or amend this Agreement at any time. When a change is made to this Agreement, Oisix will make the updated copy available on its Site, and the Agreement will go into effect immediately.
2. Oisix reserves the right, without any priory notice to you to repeal this Agreement. Oisix will not be held liable for any incurred losses or damages due to a change, repeal, or deletion in the Agreement.

14. (Governing Law and Jurisdiction)
1. This agreement complies with Japanese Law.
2. In the event a dispute arises regarding this Agreement, the dispute shall be resolved by the Tokyo Summary Court (Tōkyō Kan'I Saibansho) or the Tokyo District Court (Tōkyō Chihō Saibansho).


Created: October 3, 2008
Revised: November 26, 2009
May 27, 2010
July 1, 2010



Membership Agreement


Oisix Co. ltd ("Oisix") provides an internet shopping website (the "Site"). To use the services ("Services") or purchase goods, services, products or privileges ("Products") it is necessary that you agree to all of the following items in this agreement ("Membership Agreement").
You also agree to be bound by all other related contracts, policies, and terms.
It is required that you comply with this agreement in order to use the Site. PLEASE READ CAREFULLY.
If there is any conflict between this Membership Agreement and other agreements, the other agreement shall take priority over this Membership Agreement.
If any matter does not apply to this Agreement or other separate agreements, the policies outlined in the Terms of Use Agreement shall apply.



1. (Definitions)
1. "Product" is defined as a general term for electronic and physical goods, products, rights, and services
2. "The Site" is defined as a general term representing the website located at www.oisix.com (including mobile versions) and the services offered.
3. "Member" refers the person who has consented to this agreement, performed the registration process set by Oisix and whom Oisix has agreed to grant membership.
4. "Membership Registration" refers to the registration and registration process of information such as name, address, telephone number, email address in order to buy a product on this Site. Furthermore, a Member may purchase Products by entering their email address.
5. "Business Partners" refers to third part organizations and corporations with whom Oisix has a contract in order to provide Products and Services.
6. "Source" refers to the individual person or company who produces or manufactures a Product and sells it to Oisix.

2. (Membership)
1. The Member, by using this site to complete the Membership Registration, you may purchase products as well as use the services provided by Oisix, according to this Agreement, Terms of Use Agreement (hereby "Terms Agreement") and any other related agreements
2. The Member may not transfer, loan, lend, trade, buy, sale, gamble, or pawn their Membership or the rights and privileges obtained by Membership or using our Services.
3. Oisix, at its sole discretion, may suspend or terminate the membership and/or the Member's use of the Site for any of the following reasons:
(1) The Member does not actually exist.
(2) At the time of registration, the Member has already had their access or membership previously suspended before; or has their membership previously deleted for infringing terms and/or policies set forth by Oisix in any of its contracts.
(3) If the Member falsified information, submitted information containing errors or withheld information at the time of registration.
(4) Failure to pay Oisix.
(5) If the Member attempts to hinder the execution of business of Oisix or its Business Partners or attempts to circumvent the security of Oisix and its Business Partners electronic systems.
(6) If the Member's actions interfere with other Members fair use of the Site.
(7) If the Member is not of the legal age of majority in their local area of residence or they have not obtained permission from their legal guardian.
(8) If the Member lives outside of Japan.
(9) Other cases Oisix deems appropriate.

3. (Sales Contract)
1. This contract is formed when the Member submits a purchase request by the methods set by Oisix and Oisix accepts the request.
2. The Member may revise or cancel any order request within the fixed cancel period. However, if the Member ordered multiple items at once, they cannot cancel only a single item from the order list.
3. The Member must pay for the total cost of all products within the fixed period.
4. The Member may not transfer nor offer for security any rights given by the Sales Contract.
5. In the event the Member fails to pay the cost of the Product by the specified date, Oisix reserves the right to cancel the Sales Contract and send an Order Cancellation Notice to the email address provided by the Member.
6. Oisix reserves the right to cancel the Sales Contract for any of the following reasons.
(1) The Member is a minor or does not have proper consent from a legal guardian.
(2) The Member lives outside Japan or the shipping address is an address abroad.
(3) The Member infringes upon this Agreement or other agreements by Oisix.
(4) The Member submitted falsified information or information that contained errors, or deleted statements at the time of submission.
(5) The Member fails to pay Oisix
(6) If the Members payment method is declined or otherwise fails, Oisix sends a payment method change request and it is learned that the Member cannot change the payment method.
(7) The Member causes problems for business or causes a loss in the revenue of Oisix, other members, or other third parties.
(8) The Member refuses delivery several times or the Member returns the product without any clear logical reason.
(9) If the Product is out of stock at the Shipping Source, sale is postponed or suspended, or any other case in which he status of the product cannot be confirmed.
(10) Any other reason deemed appropriate by Oisix.

4. (Price Listing)
Oisix tries its best display accurate listings. In the event there are any obvious errors in the listed price or listed contents, Oisix will adjust the errors in the following ways:
(1) If the actual price is lower than the price displayed, Oisix will promptly notify the Member and bill them for the actual cost.
(2) If the actual price is higher than the price displayed: If the Product has not been shipped, Oisix will first send a notice of the correct price to the Member and reaffirm the Member's intent to buy the Product at the actual price. If the Product has been shipped Oisix will discount the different. Otherwise when the payment has been completed, Oisix will notify the Member of the error and issue points or a repayment to the Member.
(3) If Oisix determines the error is a large error, regardless of the cases mentioned in (2) above, Oisix reserves the right to cancel all or a part of the Sales Contract.

5. (Shipping)
1. Products may only be shipped to addresses in Hong Kong. Also, to ensure quality we do not ship cold or frozen Products to some locations.
2. Unless otherwise stated on the product listing page, Oisix does open packages, remove packaging materials or other handling of the Products.
3. The Member cannot change the shipping address unless they use the prescribed form by Oisix.
4. When Products are shipped the responsibility and liability for those products is transferred to the shipping company. For matters regarding shipping, they will follow the terms outline in the agreement with the shipping company.
5. Oisix cannot guarantee the appointed shipping day or shipping estimates when shipping Products. Please be aware there may be discrepancies in the update period, inventory information may differ from actual conditions due to reasons caused by the shipping company.

6. (Delivery of Substitute Items)
1. It may become impossible to ship planned orders due to changing weather conditions, natural disasters or other unforeseeable accidents or conditions. In this case Oisix will ship a substitute item or "upgrade item". In some cases Oisix will replace the Product with a Product of the same type, or same brand name, or made by the same maker. In this case Oisix will notify the Member beforehand.
2. Due to unforeseeable conditions in which it may become impossible to ship the Product, Oisix reserves the right to cancel any Product or Item that is planned to be shipped to the Member.

7. (Shipping Charges)
Unless explicitly stated on the Product listing page, Oisix will bear no responsibility for shipping and handling costs. Furthermore, if the member requests to pay by Cash on Delivery, the Member will bear responsibility for all fees.

8. (Product Returns and Exchanges)
1. For only the reasons listed below the Member may exchange the Product for an identical product, or if a Product of equal value if an identical product exchange is not possible (including Products with differing makers, origins, or Product types). If none of these exchanges are possible the Member may return the product to Oisix. For these cases (1) (2) and (3) below, Oisix will bear the return shipping charges. Oisix will only accept return request made within 8 days of arrive for items that apply to (2) and (3) below in an unused condition or for fresh items that apply to (1) below
(1) There is a defect in the Product
(2) The shape of the Product was changed or the Product was stained or damaged due to an accident during delivery.
(3) There is a discrepancy or difference between the Product shipped and the Product ordered by the Member due to errors by Oisix(This does not include differences between the Member's subjective wishes or expectations)
2. If the Member notifies Oisix within 8 days of receiving the product they can return it. The Member will bear the shipping charges. Also Oisix will only except returns in unused condition
3. If approval is granted by Oisix, Oisix will grant a monetary refund within a set time as defined by Oisix. At the time of return shipping Oisix will pay for the return shipping costs and subtract that from the cost of the Product and return that amount of money to the Member.
4. Oisix does not bear any liability, if the shipping company holds the item for an excessive period of time and there is any subsequent change in the Product and/or its quality.

9. (Password Management)
1. The Member is responsible for managing their own password.
2. The Member will not share passwords with a third party; allow access to their account and personal information; or buy, sell, pawn, or otherwise transfer any such information, rights or privileges thereof.
3. The Member is responsible for their own appropriate use or misuse of their account, and their information.
4. If there is any suspicion that the Member's password is leaked or used by a third party, Oisix will notify the Member immediately, and the Member will following instructions given by Oisix.
5. If the Member registers their information and Oisix can't find any trace that the Member uses the Site or make any password changes, Oisix will suspend the use of the account. Oisix may also delete the Members password without consent of the member. Oisix is not liable for any damages or losses that result.
6. The Member will pay for any damages to Oisix or its business partners that arise as a result of the Member's wrongful management of their password.

10. (Notifications of Changes)
1. If there is any change in information reported to Oisix, the Member without delay using the prescribed form by Oisix.
2. Oisix will notify the Member of changes by displaying the information on the Site, sending an email to the Member, or using any other method deemed suitable by Oisix.
3. Oisix will send notifications using the contact information reported by the Member. Oisix will not bear any damages or losses that result from any changed matters.

11. (Provision of Information)
The Member accepts that advertising and publishing is done through the Web, Email, and Banner Displays. The Member also accepts that Oisix may send information about its Products by Email, FAX, or postal mail.

12. (Privacy Policy)
1. Oisix may use a Member's personal data for any of the following purposes:
(1) In order to sell Products, Services, or privileges of Oisix and/or third parties.
(2) Shipping of Oisix Products.
(3) Invoices and billing requests.
(4) To examine usage.
(5) To manage the Member's information.
(6) To send mail magazines.
(7) To send advertisements about Oisix or third-party products (including Email, leaflets, and postal mail) .
(8) Notifications necessary for business operations.
(9) To send information regarding seminars or events.
(10) To manage sales campaigns, gifts, and promotions.
(11) To send questionnaires.
(12) To manage our point services and affiliate services.
(13) To provide support for our Products and answer Member's questions.
(14) Marketing that includes in person interviews
(15) Statistical analysis of marketing data **marketing statistics**
(16) To improve Oisix Products and Services.
(17) System maintenance or to fix system bugs.
(18) To simplify registration or operations of subsidiary companies when the Member has already registered information with Oisix.
(19) When entrusted with the handling of Private Information by business partners, to perform the entrusted actions.
(20) To perform obligations or exercise rights as permitted by related contracts, laws, or ordinances
(21) For any other purpose defined in Oisix's Services.
(22) For any kind of contact, correspondence, or sending related documents or materials.
2. Oisix, for the purposes outlined above may use name, address, telephone number, sex, email address, birth date, credit card information, bank account number, purchase history, family information, occupation, position, salary, asset information, hobbies, likes, ID, IP address, page history information as well as access logs, complaints, consultations, inquiries, voice, or portrait if necessary to deliver services.
3. Oisix protects the personal information as outlined in the privacy policy. When Oisix accepts personal information, Oisix will not use it for any purpose other than outlined above. In the case that Oisix will use your information for any other persons Oisix will notify you in all except the following cases:
(1) In the event Oisix has obtained the consent of the person.
(2) In any urgent case that may affect the person's life, body, health, or assets.
(3) In order to protect children's safety or for the advancement of public health, or other such cases where it is absolutely necessary to use the information, it becomes difficult to obtain the owner's consent.
(4) In order to reply with any court order or criminal investigation.
(5) If requested from a public institution with a valid reason
(6) When Oisix entrusts any part of business operations with a third party.
(7) If there is any merger, business transfer, inheritance or other such change, information will be made available to relevant parties.
(8) In order to comply with the Personal Information Protection Law.
4. Oisix makes use of browser cookies when a Customer views its Site.

13. (Prohibited Actions)
1. The Member agrees not to commit any one of the following actions:
(1) Actions that impede upon the business operations of Oisix and its Site(Frequently returning goods in accordance to 8.2 without a justifiable reason)
(2) Any action that applies to 7 of the Terms of Use Agreement, or any action that infringes upon any agreement with Oisix.
(3) Any action deemed inappropriate by Oisix.
2. The Member will be liable for any damages that occurs as result of the actions listed above (including personnel expenses and other costs) to Oisix.

14 (Termination and Suspension of Membership)
1. Oisix, at its sole discretion, without any prior notice, and without disclosing the reason, reserves the right to suspend usage of the Site, change the Member's password, suspend the membership or terminate the membership of any Member for the following reasons:
(1If the Customer wrongfully uses the Site or allows the wrongful use of the Site.
(2) Failure to pay Oisix.
(3) Customer reported or registered false information.
(4) Requests by law enforcement or other government agencies.
(5) If there is any seizure warrant, court enforcement against the Member or if there member has declared bankruptcy.
(6) The customer fails to enter the correct password after a certain number of attempts decided by Oisix.
(7) Wrongful use of information provided by this Site.
(8) If the Member does use the site within the time specified by Oisix.
(9) If Oisix determines there is any danger of the customer causing damages to Oisix, its business partners or any third party.
(10) The customer commits any acts outline in 13.
(11) Customer commits any act violating this Agreement, or any other written agreements by Oisix.
(12) Customer uses the Site for any inappropriate reason.
(13) Any reason otherwise deemed inappropriate by Oisix.
2. In accordance with the paragraph above, Oisix is hereby not liable for any damages, compensation, or other payments to the Member who applies to the conditions listed in the paragraph above.


Created: May 27, 2010
Revised: July 1, 2010



Point Agreement


Oisix Co. ltd ("Oisix") provides a point service system ("Point Service") for use on the www.oisix.com website (the "Site") as outline in this agreement ("Point Agreement"). This Point Agreement will be applied with all other written agreements by Oisix as a single agreement. In order to use the Point Service you must agree to this Point Agreement.



1. (Awarding Points)
1. Members may earn points through the Oisix Site or other websites designated by Oisix. Points are earned through ways such as purchasing a Product. Points can be earned through Oisix or its Business Partners when Oisix deems suitable.、
2. When Points are earned by the Member, Oisix will inspect to see if the Point achievement is valid. If there is approval by Oisix or its Business Partners, points will be awarded to the member.

3. Points are awarded within a certain timeframe decided by Oisix. If the conditions in which the points were earned has changed or has been revoke before the points have awarded, the points to be awarded may also be changed or revoked.
4. The determination for the expiration dates of Points is decided separately every time the Points are awarded. If the points are not used within the specified timeframe, the Member will lose those Points.
5. Eligibility and the awarding of points are all decided by Oisix. By using the Points the member agrees to this statement.

2. (Point Exchange)
1. The Member may exchange valid Points for goods, privileges, services, cash ("Rewards") at a conversion rate set by Oisix. Also Points may be exchanged for special Rewards through programs sponsored by Business Partners ("Special Reward Exchange"). In order to participate in the Special Reward Exchange, it is necessary to confirm the Members information.
2. In order to participate in the Special Reward Exchange, the Member must provide the required information at the time of application. After applying, it is impossible to change the matters registered in the application or revoke the application. After transferring Points, the Points cannot be returned. Oisix is not liable for any Points that could not be transferred.
3. Even if the member has used some Points, it is possible to revoke those Points. The Member is responsible to pay Oisix immediately for any negative Point balance that occurs when transferring points in the Special Point Exchange that results from any Point revocation
4. Oisix will make the personal information of the Member to its Business Partners as necessary when conducting a Point exchange under the Special Point Exchange program.

5. Oisix will have the final decision regarding the use of Points for available Products and Services, conversion rates and in any revocation of Points a member has

3. (Cancellation of Points)
1. Oisix reserves the right to delete all or portion of any present or past points. Oisix will not bear liability for cancelling points under the following conditions:
(1) When a Business Partner requests the deletion of Points previously awarded to a customer.
(2) If there is any reason defined in Oisix's or Business Partners' Point policies that states that the points earned are invalid.
(3) If Oisix or Business Partners do not wish for points to be earned by that method.
(4) If the Member cancels the order or returns the Product and Services purchases from Oisix or its Business Partners.
(5) If the Member gains Points in a wrongful way.
(6) If the Points were granted by Oisix's mistake
(7) If the Member infringes this agreement.
(8) If Oisix approves that it is appropriate to revoke the Points.
2. If the Member loses their membership, they will under all circumstances lose all points they have earned. Also Oisix is not liable for any losses or damages that result from losing Points.
3. In any suspension or interruption of services please be advised that in the event of big changes, it is possible that Oisix, at its sole discretion may revoke any points of the Member.

4. (Point Transfer Ban)
The Member will not share, collaborate, donate, lease, rent, pawn, buy, sell, or otherwise transfer points with another Member. Also a member may not own two separate accounts and, in any way, transfer points between those accounts.

5. (Point Cashing)
The Member may not under any circumstance exchange their Points for cash.

6. (Measures taken against forbidden acts)
Oisix, without prior notice, without your consent, reserves to the right to take measures against actions of Members that Oisix deems matches those in Section 13 of the Membership Agreement. In the event Oisix takes any one of the measures below, Oisix is not liable for any related damages and losses.
(1) Warning message by Email.
(2) Measures outline in Section 14 of the Membership Agreement
(3) Revocation of Member's Points
(4) Official announcement notifying the above measures have been taken.

7. (Taxes)
The Member is personally liable for paying and handling all taxes and incidental expenses that accompany their use of the Site and its Products or Services.

8. (Items not mention in Point Agreement)
Any matters not stated in this Point Agreement are under the policies and terms outlined in the Membership Agreement.


Created: May 27, 2010
Revised: July 1, 2010

Oisix Hong Kong Purchasing Guide

  • Delivery Date
    We offer Normal Delivery on Saturdays, Sundays, Wednesdays and Special Delivery on Friday. To check ordering term, see the below.
    Delivery Date
    See Detail
  • Payment
    Oisix accept either Credit Card or PayPal.
    Visa/MasterCard/JCB/American Express/PayPal
  • Delivery Charge
    Orders less than 4,000JPY: 1,500JPY
    Orders between 4,000JPY and 10,000JPY: 1,000JPY
    Orders more than 10,000JPY: Free
    *Two temperature storage additional shipping charge
    Orders less than 10,000JPY: 500JPY
    Orders more than 10,000JPY: 1,000JPY
    *Delivery available from orders over 2,000JPY
  • Delivery Time
    You can arrange delivery time from below.
    Delivery Time
  • Delivery Area
    We can deliver to Hong Kong Island, Kowloon District and New Territories District, excluding some parts of the area. To check details about Delivery Area, click Oisix Delivery Area Table.
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